Hello.
Thanks for joining us and thank you for choosing Dish
as your next destination for your future career.
On behalf of the Dish family, we're thrilled to have your attention
and interest regarding this exciting opportunity
to join our team as a customer experience representative.
As a customer experience representative, you're the voice of DISH
with the mission of simplifying lives and helping
communities get the most of their TV experience.
We currently have over 2000 agents across the country
and thousands across the world.
It's a great opportunity to help others by bringing solutions to our customers
and truly live our cultural values of curiosity, pride, adventure and winning.
Sounds good, right?
Our goal is to ensure that by the end of this video,
we give you some key information that will help in your decision process,
give you a better understanding of the role, and hopefully
get you super excited to start your journey with the team.
Sit back, relax, take notes if you want.
And let's start the countdown
at number ten.
It's because we're dish.
You seen us in your homes across America and read about us in the news.
Dishes of Fortune 200 company that employs
over 16,000 individuals.
Dishes more than TV.
We're selling dish business on tech Smart services,
boost mobile and a wireless division that's going to take 5G
connectivity to a whole new level.
Dish is an industry disruptor with a mission to change
the way the world communicates and we shoot rockets into space.
How cool is that?
You can make a difference.
It's true.
In this role, you can make a difference.
During your typical work day, you'll primarily be handling calls
to assist our customers.
Our range of help and guidance with customers encompasses
basic billing questions to troubleshooting their equipment.
It's your interactions with our customers that can and will make a difference.
You're the bridge between our products and our customers.
As a customer experience representative.
You get to help those in need.
This is your chance to be a hero.
At number eight is continuous development.
Your development doesn't stop after your initial onboarding.
Customer experience representative training includes weekly training sessions
and one on one development planning with your season C XO coach
who will provide the development and guidance
you'll need throughout the next steps of your career.
We also send out weekly video updates and ongoing skills training
courses to keep you totally up to date with the business and our team.
Coming in at number
seven, it's the tools and the training.
DISH provides all the tools required for the job,
including a computer monitors, HD camera,
noise-cancelling, USB headset and more.
On top of that, we will train you on how to use it
all to become a skillful customer experience representative.
In our apprenticeship program there you will get the foundational training
via e-learning modules and step by step coaching from our team of experts.
We give you all the tools and training to succeed
when you're eligible.
DISH offers numerous employee benefits such as medical, dental, vision,
life insurance for a1k with a generous match and employee stock
purchase plan, as well as perks like deep discounts on satellite TV and sling.
As a customer experience representative, we offer points redeemable for a variety
of items like electronics, furniture and so much more.
Our discount website gives you discounts on hundreds of items
and experiences just for being on the team.
We also have a pay for performance incentive which rewards you
for exceeding expectations.
DISH offers stability, career opportunities and incentives to reward
exceptional performance.
You get to work from home.
The pandemic showed us that our customer experience representatives
can deliver a best in class service from anywhere.
We're happy to offer you the ability to work from home.
All you need is a strong Internet connection.
Quiet working space.
The days of worrying about a long commute are over.
Getting to work now is just a few feet away.
This role allows you to serve our customers from the comfort of your own home.
Our people
from the peers and teammates you'll meet and interact
with on a daily basis to the friends you'll make to our leadership and coaches
that help you along the way.
Our people in this CSO department are what makes us a J.D.
Power Award winning team.
We work hard and we play hard to see.
Zo has a culture where everyone works together, learns from each other,
and brings the concept of teamwork to new heights.
Our people are what truly make the CXO organization
great.
Number three is our diversity.
We're committed to embracing a diverse and inclusive workspace,
whether at our physical locations or virtually no matter your age,
race, gender role,
ability, sexual orientation, background or culture.
You're given the opportunity at DISH to help shape the future on your first day.
We have a variety of employee resource groups that offer support,
career development and a communal destination for shared
characteristics and life experiences.
Bottom line, if you work hard and share our passion, we're proud to stand with you.
Our number two reason
you should join our team is our culture and values.
Joining our team means joining the Dish family Dish lives
and leads by our values and principles as an organization.
Dish is a company you can be proud to be part of.
We're changing the way the world communicates.
And this mission can't happen without you.
We're invested in you and will always value your contributions to our team.
Curiosity, pride, adventure, and winning.
These cultural pillars make Dish a great place to work and to build a career.
The dish way culture starts and ends
with you.
Let's talk about your opportunities.
It's no coincidence opportunities came in at our number one spot.
We offer a lot of them within CXO.
It's common for our customer experience representatives to advance
to coaches, managers and future leaders with our internal mobility programs.
Our promotions and growth opportunities are about 99% within our ranks.
So moving up the ladder is within your reach.
Your hard work and dedication dictates where you go,
and the sky's the limit to your career potential.
Don't forget, we launch rockets.
Last but not least, we have a saying at DISH.
Opportunity is our greatest benefit.
And it's true.
Whether you want your journey to take you upward or across departments
to learn and build new skills, joining this team unlocks your full potential.
That was our top ten reasons why you should join our team.
Thanks for joining us.
Let's go ahead and get your journey started.