Customer Experience Representative Roles at EchoStar

Customer Experience Representative


Communicators and Problem-Solvers

Our Customer Experience Representatives are the voice of our company to many of our customers. Our representatives engage with a diverse customer base to provide solutions and build excitement for our brands. That’s why for the sixth year in a row, DISH has been named #1 in Customer Satisfaction by J.D. Power.

 

Although we currently may not have openings in your area, we invite you to join our talent community. By joining our talent community, you will be the first to hear about the latest opportunities available in your area.

 

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Chandler, AZ

350 N McClintock Dr, Chandler, AZ 85226

 

Looking to adventure into the desert? We'll meet you there with a refreshing opportunity. Embark on a rewarding journey at our Chandler Office as a Wireless Customer Experience Representative. We're in search of individuals who take pride in assisting customers and constantly strive for improvement. As a valued member of our Wireless Care Team, you'll not only resolve customer issues – you'll also proactively prevent future problems, all while generating excitement for our wireless offerings. Join our team, dedicated to being the industry’s leading customer support advocates.

 

El Paso, TX

1285 Joe Battle Blvd, El Paso, TX 79936


Interested in experiencing the exciting culture at the intersection of two diverse countries? Join DISH where we share a border with curiosity and pride. Embark on a rewarding journey at our East El Paso Office as a Wireless Customer Experience Representative. We're in search of individuals who take pride in assisting customers and constantly strive for improvement. As a valued member of our Wireless Care Team, you'll not only resolve customer issues – you'll also proactively prevent future problems, all while generating excitement for our wireless offerings. Join our team, dedicated to being the industry’s leading customer support advocates.

 

Bluefield, WV

294 Majestic Place, Bluefield, WV 24701

 

Hoping for a peaceful escape from the hustle and bustle of the city? We've got you covered with the natural beauty of winning resulting from our rugged determination. Embark on a rewarding journey at our Bluefield Office as a Wireless Customer Experience Representative. We're in search of individuals who take pride in assisting customers and constantly strive for improvement. As a valued member of our Wireless Care Team, you'll not only resolve customer issues – you'll also proactively prevent future problems, all while generating excitement for our wireless offerings. Join our team, dedicated to being the industry’s leading customer support advocates.

 

Tulsa, OK

1950 E 71st Street Tulsa, OK 74136

 

Ready to dive into a historic cultural scene surrounded by outdoor adventures? Join us here where vibrant opportunities await! Embark on a rewarding journey at our Tulsa Office as a Wireless Customer Experience Representative. We're in search of individuals who take pride in assisting customers and constantly strive for improvement. As a valued member of our Wireless Care Team, you'll not only resolve customer issues – you'll also proactively prevent future problems, all while generating excitement for our wireless offerings. Join our team, dedicated to being the industry’s leading customer support advocates.

 

Work From Home

 

Be part of a team delivering a best-in-class customer experience. Our DISH Customer Experience Representatives play a crucial role in simplifying our customers’ lives and enhancing their TV experience. We are looking for problem solvers, who can resolve customer issues from billing to technical troubleshooting, all from the comfort of home. Check out the technical and work space requirements for work at home positions below.

 

Technical and Work Space Requirements

  • DISH will supply a PC tower loaded with all of the software necessary for your employment.
  • DISH will also provide:
    • Two Monitors and all pertinent cabling
    • USB Noise-Cancelling Headset
    • USB Webcam
    • USB Keyboard
    • USB Mouse

  • Cable, DSL, or Fiber ISP – satellite and fixed wireless are not supported
  • Stable internet connection with no packet loss
  • Wired ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported
  • Minimum internet speeds: 25 Mbps download, 2 Mbps upload
  • DISH prefers that At Home agents do not have bandwidth or data cap on Internet usage (caps lower than 250GB are not recommended).
  • At Home agents are expected to have 99% uptime.

  • Capable of placing and receiving calls and SMS messages
  • Access to video camera
  • Access to either Google Play or Apple Store

  • Dedicated home office workspace, preferably a separate room with its own door
    • Adequate space to set up the workstation
    • Ability to hardwire internet, plug directly into router
    • Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)
  • Agents are responsible for maintaining the workspace in a safe condition
  • Personal disruptions are not allowed during schedule hours and should not be audible in background noise. This includes but not limited to:
    • Children playing
    • Dogs barking
    • Loud music
    • Non-work-related phone calls
    • Door bells
    • Family members/roommates
  • You are scheduled on the phone throughout the entirety of your shift. It’s important to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours

What’s In It For You?

 

From day one, we invest in our Customer Experience Representatives, offering defined career ladders and extensive opportunities for upward mobility. We actively encourage your personal and professional growth by providing all the tools you need to propel your career forward.

 

 

5 Questions with Janet Malabara, Vice President, CXO Strategic Planning and Shared Services

 

 

Top 10 Reasons to Work at DISH Customer Experience

 

Example Customer Experience Representative Calls

 

Escalated Billing

Hear a Customer Experience Representative navigate the needs of an escalated customer and successfully address their needs to resolve their issue.

 

 

Technical Support

Listen to a Customer Experience Representative diagnose a customer’s technical problem and share information to prevent the same problem from happening.

 

 

Right-Size Approach

Experience how we stay tuned into our customers by understanding how to improve the TV experience and promote the best options for their needs.

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Benefits

 

  • Paid Training

  • Employee Stock Purchase Plan & Profit Sharing

  • Highly Discounted DISH and Sling TV Programming and Boost Mobile Plans

  • 401(k) Investments with Company-Matched Funds

  • Continued Training For Career Development

  • Tuition Reimbursement Plus Bonus Potential

  • Medical, Dental & Vision Insurance

  • Paid Time Off