Our Customer Experience Representatives are the most important people in the business. We’ve got communication down to an art and delighting customers down to a science.
We’re born communicators, natural problem-solvers, and the face of the DISH brand.
Technical and Work Space Requirements
- DISH will supply a PC tower loaded with all of the software necessary for your employment.
- DISH will also provide:
- Two Monitors and all pertinent cabling
- USB Noise-Cancelling Headset
- USB Webcam
- USB Keyboard
- USB Mouse
- Cable, DSL, or Fiber ISP – satellite and fixed wireless are not supported
- Stable internet connection with no packet loss
- Wired ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported
- Minimum internet speeds: 25 Mbps download, 2 Mbps upload
- DISH prefers that At Home agents do not have bandwidth or data cap on Internet usage (caps lower than 250GB are not recommended).
- At Home agents are expected to have 99% uptime.
- Capable of placing and receiving calls and SMS messages
- Access to video camera
- Access to either Google Play or Apple Store
- Dedicated home office workspace, preferably a separate room with its own door
- Adequate space to set up the workstation
- Ability to hardwire internet, plug directly into router
- Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)
- Agents are responsible for maintaining the workspace in a safe condition
- Personal disruptions are not allowed during schedule hours and should not be audible in background noise. This includes but not limited to:
- Children playing
- Dogs barking
- Loud music
- Non-work-related phone calls
- Door bells
- Family members/roommates
- You are scheduled on the phone throughout the entirety of your shift. It’s important to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours