From Technician to Manager:

For Sam Boyette, working at DISH TV isn’t just a job—it’s a chance to grow, lead and make a meaningful impact. Whether he’s mentoring his team, connecting with the community or tackling the challenges of a rapidly evolving industry, he brings passion and dedication to everything he does. His story is a testament to the opportunities that await those who are ready to embrace a dynamic and rewarding career at DISH.

Sam, a Field Service Manager at DISH, has always had a knack for hands-on work and a passion for learning. With a background in construction and wireless technology, he brought years of technical expertise to his role. However, his journey to becoming a technician at DISH wasn’t just about finding a job—it was about finding balance, independence and a deeper connection to his community.

Before joining DISH, Sam’s previous roles often demanded long hours and frequent travel, leaving little time for personal life. When he learned about the opportunities at DISH, particularly the promise of a more flexible workweek and a focus on skill-building, he saw a chance to redefine his career path. "The flexibility of the schedule and the opportunity to work with my hands while learning new skills really appealed to me," he shared.

For Sam, the variety and dynamic nature of the technician role were key highlights. “You’re constantly facing new challenges and seeing different things every day. It’s a refreshing change from the extended timelines in construction work,” he explained. The variety of work kept the role engaging and ensured there’s always something new to tackle.

The independence of the job was also a significant draw for Sam. Technicians at DISH are trusted to manage their work and make decisions on-site at customer’s homes. “That sense of autonomy is empowering. You’re trained to be an expert, and once you’re out there, you have the freedom to execute your tasks as you see fit,” he said. Despite this independence, the role is far from isolating. Regular interactions with customers and community members added a layer of personal connection to the technical work. “It’s rewarding to help neighbors get access to local news and essential services. It reminds you of the tangible impact your work has on people’s lives,” Sam noted.

Now in his role as a Field Service Manager, Sam values the opportunity to mentor and support his team of technicians. He takes a collaborative approach to leadership, emphasizing open communication and feedback. “I like to involve my team in decisions and make sure everyone feels heard. If there’s a lesson learned or a process that needs adjustment, we talk about it together,” he explained. Sam also encourages his team to learn from one another, fostering an environment where shared knowledge benefits everyone.

At DISH, technicians fall within two categories: local and remote. Local technicians live close enough to report to the office each day, while remote technicians begin their shift from their homes. Managing both local and remote technicians, Sam adapts his leadership style to suit the needs of each group. “Remote technicians require a lot of trust and independence—they thrive in that environment. Local technicians, on the other hand, benefit from the camaraderie of face-to-face interactions,” he shared. By tailoring his approach, Sam ensures that all team members feel supported, regardless of their work environment.

Training and continuous learning are central to Sam’s leadership philosophy. DISH provides a robust onboarding program and ongoing resources to help team members stay ahead of industry changes. Sam frequently taps into these resources and encourages his team to do the same. “From online learning platforms to mentorship opportunities, there’s always a way to build your skills and grow,” he said. When asked what qualities make a successful technician, Sam highlighted the importance of a winning mindset. “You need to have the drive to succeed and constantly improve. That attitude makes all the difference,” he emphasized.

Reflecting on his career path, Sam is committed to excelling in his current role while keeping an eye on future opportunities. “Right now, I’m focused on developing myself and supporting my team. But I know that if I decide to pursue a different role within the company, the opportunities are there,” he said.