Hero banner

Customer Experience Representative

We’re born communicators, natural problem-solvers, and the face of the DISH brand.

Our Customer Experience Representatives are the most important people in the business. We’ve got communication down to an art and delighting customers down to a science.

Work at Home

We have DISH Work at Home (WAH) Customer Experience Representatives who champion the value of our products through every conversation and foster genuine trust among our customers by helping give them the most from their DISH experience. Check out the technical and work space requirements for work at home positions below.

 

Technical and Work Space Requirements

  • DISH will supply a PC tower loaded with all of the software necessary for your employment.
  • DISH will also provide:
    • Two Monitors and all pertinent cabling
    • USB Noise-Cancelling Headset
    • USB Webcam
    • USB Keyboard
    • USB Mouse

  • Cable, DSL, or Fiber ISP – satellite and fixed wireless are not supported
  • Stable internet connection with no packet loss
  • Wired ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported
  • Minimum internet speeds: 25 Mbps download, 2 Mbps upload
  • DISH prefers that At Home agents do not have bandwidth or data cap on Internet usage (caps lower than 250GB are not recommended).
  • At Home agents are expected to have 99% uptime.

  • Capable of placing and receiving calls and SMS messages
  • Access to video camera
  • Access to either Google Play or Apple Store

  • Dedicated home office workspace, preferably a separate room with its own door
    • Adequate space to set up the workstation
    • Ability to hardwire internet, plug directly into router
    • Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)
  • Agents are responsible for maintaining the workspace in a safe condition
  • Personal disruptions are not allowed during schedule hours and should not be audible in background noise. This includes but not limited to:
    • Children playing
    • Dogs barking
    • Loud music
    • Non-work-related phone calls
    • Door bells
    • Family members/roommates
  • You are scheduled on the phone throughout the entirety of your shift. It’s important to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours

Salary and Benefits

Cash

Cumulative Shift Differentials for working hours worked past 6pm & weekends

Paid Training

Paid Training

Programming

Highly discounted DISH and Sling TV programming and Boost Mobile plans

Continued Training

Continued Training For Career Development

Medical

Medical, Dental & Vision Insurance

Graph

Employee Stock Purchase Plan & Profit Sharing

Savings

401(k) Investments with Company-Matched Funds

Tuition

Tuition Reimbursement Plus Bonus Potential

PTO

Paid Time Off

Company Provided

Company Provided Equipment

Work at Home