Customer
Experience Representatives

At DISH, we're Tuned In To You™. The Customer Experience department plays a vital role in executing on that promise, so if you like to help solve problems and interact with people from across the country, this is the spot for you! 

Salary & Benefits

Technical and Work Space Requirements

Personal Computer

  • Desktop or laptop with Microsoft Windows (Apple/Mac, iOS, Chromebook, Android, and custom-built PCs are not supported)
  • Less than 7 years old
  • Intel or AMD 64-bit processor
  • Minimum 4 GB RAM
  • USB port dedicated for flash drive use

Accessories: All accessories must be wired without use of adapters, docks or dongles

  • Two displays, one must be at least 19”
  • Web camera
  • Noise cancelling USB headset that is not Bluetooth (Jabra BIZ 1500 or Sennheiser SC60 recommended)
  • Keyboard and mouse

Home Internet

  • Cable, DSL, or Fiber ISP – satellite and fixed wireless are not supported
  • Stable internet connection with no packet loss
  • Wired ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported
  • Minimum internet speeds: 7 Mbps download, 1 Mbps upload
  • DISH prefers that At Home agents do not have bandwidth or data cap on Internet usage (caps lower than 250GB are not recommended).
  • At Home agents are expected to have 99% uptime.

Mobile Device

  • Capable of placing and receiving calls and SMS messages
  • Access to video camera
  • Access to either Google Play or Apple Store

Home Environment and Work Space

  • Dedicated home office workspace, preferably a separate room with its own door
  • Agents are responsible for maintaining the workspace in a safe condition
  • Personal disruptions are not allowed during schedule hours and should not be audible in background noise. This includes but not limited to:
    • Children playing
    • Dogs barking
    • Loud music
    • Non-work-related phone calls
    • Door bells
    • Family members/roommates
  • You are scheduled on the phone throughout the entirely of your shift. It’s important to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours

All costs to meet and maintain these requirements, including repairs, Internet/ISP and mobile charges, are the responsibility of the employee and are not reimbursed by DISH, except where required by law.

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